Privacy Policy

Last Updated: 19 August 2026Australian Immigration Consultants (“we”, “us”, “our”) respects your privacy
and is committed to protecting your personal information. This Privacy Policy
explains how we collect, use, disclose, store and protect personal information
when you visit our website, contact us, request a visa assessment, engage our
services, or otherwise interact with us.

We aim to handle personal information in accordance with applicable Australian
privacy laws, including the Privacy Act 1988 (Cth) and the
Australian Privacy Principles (APPs), where applicable.

1. About Us

Australian Immigration Consultants provides Australian immigration and
migration-related services and information.

Our business details are:

• Business Name: Australian Immigration Consultants
• MARN: 2619225
• Address: Level 2, 696 Bourke St, Melbourne, Victoria 3000, Australia
• Phone: +61 424 295 050
• Email: contact@australianimmigrationconsultants.com
• Website: australianimmigrationconsultants.com

Information published on our website may be general in nature and should not
be considered individual migration or legal advice unless provided as part of
an agreed professional service.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of
personal information:

• Full name
• Date of birth
• Email address
• Telephone number
• Residential or postal address
• Country of citizenship or residence
• Passport and identity document information
• Visa and immigration history
• Current visa status and visa conditions
• Education and employment history
• Professional qualifications and skills
• English language test results
• Information about family members and dependants
• Information relevant to your visa or migration application
• Documents and information you provide to us
• Details of communications and enquiries
• Payment and transaction information, where applicable

In certain immigration matters, we may also need to collect sensitive
information, including health information, criminal record information or
other information relevant to a visa application.

We only seek to collect information that is reasonably necessary for the
relevant purpose.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you complete a form on our website
• When you request a visa assessment or consultation
• When you contact us by email or telephone
• During consultations
• When you provide documents for an immigration matter
• When you engage our services
• During communications regarding your application
• Automatically through your use of our website
• Through cookies, analytics and similar technologies
• From third parties where you authorise us to obtain information
• From other sources where collection is permitted or required by law

Where reasonably practicable, we will collect personal information directly
from you.

4. Information Collected Through Our Website

When you visit our website, certain technical information may be collected
automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• General website usage information

We may use this information to maintain website security, understand website
usage, improve website performance and improve our services.

5. Cookies and Analytics

Our website may use cookies and similar technologies to provide functionality,
understand visitor behaviour, improve website performance and support
marketing activities.

Cookies may be used for purposes including:

• Website functionality
• Website analytics
• Performance monitoring
• Remembering preferences
• Advertising and marketing
• Measuring advertising effectiveness

You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of our
website.

6. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information to:

• Respond to your enquiries
• Provide visa assessments
• Provide immigration and migration-related services
• Assess eligibility for visa pathways
• Prepare or assist with visa applications
• Communicate with you about your matter
• Provide requested consultations
• Manage client relationships
• Process payments
• Maintain business and administrative records
• Meet legal and regulatory obligations
• Verify information where reasonably necessary
• Improve our website, services and customer experience
• Prevent fraud, misuse and security incidents
• Send relevant service-related communications
• Send marketing communications where permitted by law

We will not use personal information for purposes unrelated to the reason it
was collected unless permitted or required by law or otherwise authorised by
you.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the
purposes described in this Privacy Policy.

Depending on your circumstances, information may be disclosed to:

• Australian government departments and agencies
• The Department of Home Affairs
• Relevant visa processing authorities
• Courts, tribunals or regulatory bodies where required
• Professional advisers and service providers
• Translation and interpretation providers
• Document preparation or administrative service providers
• Information technology and cloud service providers
• Website hosting and analytics providers
• Communication service providers
• Payment processors
• Professional consultants or contractors assisting us
• Other parties where you have authorised disclosure
• Other parties where disclosure is required or permitted by law

8. Overseas Disclosure

Some service providers or organisations involved in providing our services
may be located outside Australia or may store or process information outside
Australia.

Depending on the technology and service providers we use, personal information
may potentially be processed or stored in countries outside Australia.

Where required by applicable privacy laws, we will take reasonable steps in
relation to overseas disclosures.

You may contact us if you require further information about relevant overseas
disclosures.

9. Government and Immigration Authorities

If you engage us for immigration or visa-related services, we may need to
provide relevant personal information and supporting documents to government
authorities or other authorised organisations as part of your matter.

This may include identity information, passport information, immigration
history, employment information, education information, family information
and other information required for the relevant application.

We will generally obtain your authority or instructions where appropriate
before providing information on your behalf, except where disclosure is
required or permitted by law.

10. Direct Marketing

We may use your contact information to provide information about our services,
immigration updates, visa-related information, consultations, promotions or
other communications that may be relevant to you.

Where required by applicable law, we will obtain consent before sending direct
marketing communications.

You may opt out of marketing communications at any time by using the
unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending
important communications relating to services you have requested or an
existing matter.

11. How We Protect Personal Information

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

Security measures may include appropriate access controls, password
protection, secure systems, restricted access and other administrative,
technical and organisational safeguards appropriate to the information we
hold.

However, no method of electronic transmission or storage can be guaranteed to
be completely secure.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the
purposes for which it was collected, including providing services, maintaining
business records, complying with legal and regulatory obligations, resolving
disputes and protecting our legitimate interests.

When personal information is no longer required, we may securely destroy,
delete or de-identify it, subject to any legal or regulatory requirements that
require us to retain it.

13. Accuracy of Personal Information

We aim to ensure that personal information we hold is accurate, complete and
up to date.

If your personal circumstances or information change, you should contact us
so that we can update our records where appropriate.

14. Access to Your Personal Information

You may request access to personal information that we hold about you,
subject to applicable legal exceptions.

To request access, please contact us using the details provided below.

We may need to verify your identity before providing access to personal
information.

In some circumstances, we may refuse access where permitted or required by
law. If access is refused, we will generally provide an explanation where
appropriate.

15. Correction of Personal Information

If you believe that personal information we hold about you is inaccurate,
incomplete, misleading or out of date, you may request that we correct it.

Please contact us with details of the information you believe needs to be
corrected.

We may request additional information to verify the requested correction.

16. Anonymity and Pseudonymity

Where practical and permitted by law, you may interact with us without
identifying yourself or by using a pseudonym.

However, anonymity or pseudonymity may not be practical for many immigration
and visa-related services because accurate identity information is required
to assess circumstances, provide services and comply with legal or
professional obligations.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Those third parties operate independently and may have their own privacy
policies.

We are not responsible for the privacy practices, security or content of
third-party websites. We recommend reviewing the privacy policy of any
third-party website before providing personal information.

18. Children’s Privacy

Our services are generally directed toward individuals seeking immigration,
migration, visa, education or related assistance.

If personal information relating to a child or dependent is required for an
immigration matter, that information may be collected where reasonably
necessary for the relevant service or application.

Where appropriate, information may be provided by a parent, guardian or
authorised representative.

19. Data Breaches

If we become aware of a data breach involving personal information, we will
assess the incident and take appropriate steps in accordance with applicable
privacy and data breach laws.

Where required by law, we will notify affected individuals and/or the
relevant regulatory authority.

20. Privacy Complaints

If you believe that we have handled your personal information in a way that
does not comply with applicable privacy laws or this Privacy Policy, you may
lodge a complaint with us.

Please provide sufficient information about your concern so that we can
investigate the matter.

Contact Details

• Email: contact@australianimmigrationconsultants.com
• Phone: +61 424 295 050
• Address: Level 2, 696 Bourke St, Melbourne, Victoria 3000, Australia

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, or if you believe your privacy
complaint has not been appropriately resolved, you may be able to contact
the Office of the Australian Information Commissioner (OAIC).

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our
business, website, services, technology, legal requirements or privacy
practices.

The latest version will be published on this page. We recommend reviewing
this Privacy Policy periodically to remain informed about how we handle
personal information.

22. Contact Us

If you have any questions about this Privacy Policy, how we handle personal
information, or wish to make an access, correction or privacy request, please
contact us.

Important Notice

This Privacy Policy is intended to provide general information about our
privacy practices. It should be read together with any applicable client
agreements, collection notices, terms of service and other documents provided
to you.

Nothing in this Privacy Policy limits any rights or protections you may have
under applicable Australian law.